Store Operations

Our store operations practice helps retailers design the most cost-effective and productive operations organization with superior in-store execution.

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Our store operations consultants are dedicated, passionate and seasoned retailers with solid track records in generating sizable improvements in store operations. By completing thorough strategic and tactical reviews of store processes and procedures, we help store operations executives optimize in-store processes to maximize profitability. These reviews focus on non-selling tasks and related processes, communication and rigorous analysis of store performance.

In addition, we help retailers increase sales by improving the customer conversion rate (percentage of customer traffic that is converted to a transaction). We do so through better utilization of traffic counters; developing, installing and reporting on traffic-centric metrics; and coaching store employees to provide higher service levels.

Labor planning and scheduling are critical to store profitability and sales. We design and deliver processes and tools to both reduce store labor and improve customer service. We also help retailers streamline their store management, field supervisory and head office structures to promote more effective and efficient decision-making at lower cost.