IT Effectiveness

Fueled by the need to exploit operational data and shift to more fact-based decision making, IT investments by retailers have grown significantly over the past five years, from less than 1% to as much as 2% of sales.

However, many retailers still complain about misspent IT dollars and effort - technology investments that don't measurably boost business performance. Our IT Effectiveness service line makes our clients' IT function more effective and more efficient through improved delivery of services, lower costs, and higher satisfaction of the retail managers and workers who use the company's technology.

We help retailers increase the effectiveness of their IT function. Our focus is on improving the structure of the IT function, delineating staff roles and competencies, improving IT management processes, measuring internal satisfaction with IT, and measuring the total cost of ownership of key components of the technology infrastructure. We deliver pragmatic, retail-oriented solutions tailored to your needs.

Driven by business strategy, we can create a long-term plan for your IT infrastructure - the applications portfolio, organization, IT management processes, hardware and other software costs. We not only define a longer-term road map, we also help you reach each stage, outlining the costs, risks, and implementation challenges.

Many retailers are disappointed by the low returns on their significant IT investments. Our ROI Restoration reviews and remedies the root causes of disappointing ROI performance of a past IT investment and provides recommendations on how to restore and improve ROI.

We also help retailers deploy and implement packaged software such as assortment planning, merchandise planning and allocation, replenishment and markdown optimization.